How Tap House Grille Is Using Technology to Build a Better Team

The restaurant industry is facing one of its most significant staffing challenges in memory. As NH Business Review noted in its August 2021 coverage of new hiring tools entering the New Hampshire market, finding and retaining great restaurant staff requires more than a "Help Wanted" sign. New England's Tap House Grille is among a select group of New Hampshire restaurants that have adopted innovative staffing technology to navigate this challenge — and we want to talk about why that matters to the people who dine with us.

Why Staffing Is a Quality Issue, Not Just a Business Issue

Great service starts with great people, and great people need to be found, onboarded, and supported effectively. When a restaurant is understaffed, the experience suffers — not through any lack of effort from the team, but because the system is stretched. We take our hiring seriously because our guests deserve consistent, knowledgeable service from people who are proud to be here. The adoption of restaurant-focused staffing platforms lets us connect with candidates more quickly and match the right people to the right roles.

What We Look for in Tap House Team Members

Our culture is rooted in care — for the food, for the beer, and for the guests. We look for team members who take quality seriously, who want to learn, and who are genuinely hospitable. We also invest in our people: many of our front-of-house staff have worked at Hip Peas Farm and bring that farm knowledge directly into their conversations with guests. Being able to explain where a salad came from or which local brewery grew the hops in your pint makes for a much richer dining experience.

Join the Tap House Team

We're always looking for talented people who want to be part of something that goes beyond a typical restaurant job. If you're interested in joining the Tap House team — in the kitchen, behind the bar, or in the dining room — we'd love to hear from you. A career at New England's Tap House Grille means being part of a Hooksett institution, a working farm, and a growing family of businesses.

We're building something special here — and we want the right people to build it with us. Come in, dine with us, and if you're looking for a new career home, reach out at taphousenh.com.